Join Our Team
WIOA Administrative Assistant
Definition:
Employees in this class are under the general supervision of the WIOA Director. The Administrative Assistant performs a variety of administrative, secretarial and clerical duties of a moderately difficult nature.
Examples of Work Performed:
- Uses VOS software to view and create reports for Business Services and the WIOA program.
- Compiles data from VOS and other sources to assist in preparation of Dashboard report, and other reports.
- Clerical Assistant to WIOA Program Director and WIOA Coordinator.
- Assists with grant applications and other documents.
- Assists with communication to include: letters, memoranda, report forms, tables, plans, grants and other documents.
- Answers telephone, giving routine information and routing other calls to appropriate person.
- Coordinates and organizes board meetings, member files, minutes, record keeping and all other compliance relating to board members and board staff.
- Uses copier to make copies of various documents, including typed material for grant applications and all correspondence types for filing purposes.
- Creates and designs flyers, adverts, emails, letters for business service and WIOA advertising.
- Maintains accounts and grant balances within the accounting software.
- Maintain and monitor WIOA budgets for Career Service Provider and One Stop Operator.
- Prepares program reimbursement claims for WIOA.
- Performs other work as required.
Required Knowledge and Abilities
- Knowledge of and proficient in Excel, Word, Adobe, Outlook and PowerPoint.
- Knowledge of WIOA policies and procedures.
- Knowledge of on the job training, incumbent worker training and consolidated business grants.
- Knowledge of modern office practices, procedures and equipment.
- Knowledge of the goals and aims of the South Central TN Development District.
- Ability to type accurately from plain copy and from rough draft at a reasonable rate of speed.
- Ability to understand and follow oral and written instructions.
- Ability to assemble and bind various documents.
- Ability to maintain records and files in accordance with established procedures.
- Ability to establish and maintain an effective working relationship with the public or other employees.
Qualifications:
Education equivalent to graduation from high school including or supplemented by courses in general office practices and experience in business informatics. Associates or Bachelors degree preferred.
District Long-Term Care Ombudsman (DLTCO)
Definition:
Staff members in this class are under the general supervision of the Executive Director and the specific supervision of the Aging & Disability Program Director. The Ombudsman serves as a state-certified ombudsman to protect resident’s rights and to improve the quality of care and life for residents of long-term care (LTC) facilities.
Examples of Work Performed:
• Visit residents of assigned LTC facilities on a regular basis.
• Receive, investigate and attempt to resolve complaints made by or on behalf of LTC residents.
• Advocate on behalf of LTC residents in the community.
• Conduct in-service training for LTC facility employees and related staff.
• Provide technical assistance to residents and family councils.
• Prepare accurate and timely statistical reports and narrative documentation.
• Recruit, train and supervise a staff of volunteers.
• Perform other duties as assigned by the Director.
Requirements:
• Must possess an undergraduate degree from a four year college or university. An interest in social services, advocacy and related fields preferred.
• The equivalent of three years of full-time work experience with at least two years in aging, long-term care service, social services and/or advocacy, or related fields. We encourage those with comparable experience to apply, as comparable experience may be substituted at the discretion of the State of Tennessee Long-Term Care Ombudsman (SLTCO). Experience may be substituted for undergraduate education, as well.
• Pass a criminal background check by national, state and local law enforcement.
• Travel is required, must have reliable transportation with proof of liability insurance coverage of $250,000.
Preferred Qualifications:
• Volunteer recruiting and management experience. Outreach experience.
• Ability to engage effectively in problem solving and empower others to do so.
• Skills in advocacy and mediation.
• Experience /and/or education in gerontology or aging issues.
• Knowledge of federal and state regulations related to long-term care.
• Good written and verbal communication skills.
• Ability to establish working relationships with nursing home residents and their families.
• Experience in managing multiple activities while meeting deadlines.
*Due to federal regulations in the Older Americans Act, the chosen candidate can NOT have worked in a long term care facility (SNF, ACLF, RHA) within the past two years, as this is a direct conflict of interest with the program.
Mailing Address: Attention: Employment
101 Sam Watkins Blvd.,
Mt. Pleasant, TN 38474
Interested applicants may contact our HR Coordinator via phone or email:
Debbie McMullin
HR/Benefits Coordinator
931-379-2902
dmcmullin@sctdd.org