Join Our Team

Definition:

            Employees in this class are under the general supervision of the WIOA Director.  The Administrative Assistant performs a variety of administrative, secretarial and clerical duties of a moderately difficult nature.

Examples of Work Performed:

• Uses VOS software to view and create reports for Business Services and the WIOA program.
• Compiles data from VOS and other sources to assist in preparation of Dashboard report, and other reports.
• Clerical Assistant to WIOA Program Director and WIOA Coordinator.
• Assists with grant applications and other documents.
• Assists with communication to include: letters, memoranda, report forms, tables, plans, grants and other documents.
• Answers telephone, giving routine information and routing other calls to appropriate person.
• Coordinates and organizes board meetings, member files, minutes, record keeping and all other compliance relating to board members and board staff.
• Uses copier to make copies of various documents, including typed material for grant applications and all correspondence types for filing purposes.
• Creates and designs flyers, adverts, emails, letters for business service and WIOA advertising.
• Maintains accounts and grant balances within the accounting software.
• Maintain and monitor WIOA budgets for Career Service Provider and One Stop Operator.
• Prepares program reimbursement claims for WIOA.
• Performs other work as required.

Required Knowledge and Abilities

• Knowledge of and proficient in Excel, Word, Adobe, Outlook and PowerPoint.
• Knowledge of WIOA policies and procedures.
• Knowledge of on the job training, incumbent worker training and consolidated business grants.
• Knowledge of modern office practices, procedures and equipment.
• Knowledge of the goals and aims of the South Central TN Development District.
• Ability to type accurately from plain copy and from rough draft at a reasonable rate of speed.
• Ability to understand and follow oral and written instructions.
• Ability to assemble and bind various documents.
• Ability to maintain records and files in accordance with established procedures.
• Ability to establish and maintain an effective working relationship with the public or other employees.

Qualifications:

Education equivalent to graduation from high school including or supplemented by courses in general office practices and experience in business informatics. Associates or Bachelors degree preferred.

Definition:

Staff members in this class are under the general supervision of the Executive Director and the specific supervision of the Aging & Disability Program Director. The Ombudsman serves as a state-certified ombudsman to protect resident’s rights and to improve the quality of care and life for residents of long-term care (LTC) facilities.

Examples of Work Performed:

• Visit residents of assigned LTC facilities on a regular basis.
• Receive, investigate and attempt to resolve complaints made by or on behalf of LTC residents.
• Advocate on behalf of LTC residents in the community.
• Conduct in-service training for LTC facility employees and related staff.
• Provide technical assistance to residents and family councils.
• Prepare accurate and timely statistical reports and narrative documentation.
• Recruit, train and supervise a staff of volunteers.
• Perform other duties as assigned by the Director.

Requirements:

• Must possess an undergraduate degree from a four year college or university. An interest in social services, advocacy and related fields preferred.
• The equivalent of three years of full-time work experience with at least two years in aging, long-term care service, social services and/or advocacy, or related fields. We encourage those with comparable experience to apply, as comparable experience may be substituted at the discretion of the State of Tennessee Long-Term Care Ombudsman (SLTCO). Experience may be substituted for undergraduate education, as well.
• Pass a criminal background check by national, state and local law enforcement.
• Travel is required, must have reliable transportation with proof of liability insurance coverage of $250,000.

Preferred Qualifications:

• Volunteer recruiting and management experience. Outreach experience.
• Ability to engage effectively in problem solving and empower others to do so.
• Skills in advocacy and mediation.
• Experience /and/or education in gerontology or aging issues.
• Knowledge of federal and state regulations related to long-term care.
• Good written and verbal communication skills.
• Ability to establish working relationships with nursing home residents and their families.
• Experience in managing multiple activities while meeting deadlines.

*Due to federal regulations in the Older Americans Act, the chosen candidate can NOT have worked in a long term care facility (SNF, ACLF, RHA) within the past two years, as this is a direct conflict of interest with the program.

Mailing Address: Attention: Employment
101 Sam Watkins Blvd.,
Mt. Pleasant, TN 38474

Interested applicants may contact our HR Coordinator via phone or email:

Debbie McMullin

HR/Benefits Coordinator
931-379-2902
dmcmullin@sctdd.org