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WIOA Administrative Assistant


            Employees in this class are under the general supervision of the WIOA Director.  The Administrative Assistant performs a variety of administrative, secretarial and clerical duties of a moderately difficult nature.

Examples of Work Performed:

  • Uses VOS software to view and create reports for Business Services and the WIOA program.
  • Compiles data from VOS and other sources to assist in preparation of Dashboard report, and other reports.
  • Clerical Assistant to WIOA Program Director and WIOA Coordinator.
  • Assists with grant applications and other documents.
  • Assists with communication to include: letters, memoranda, report forms, tables, plans, grants and other documents.
  • Answers telephone, giving routine information and routing other calls to appropriate person.
  • Coordinates and organizes board meetings, member files, minutes, record keeping and all other compliance relating to board members and board staff.
  • Uses copier to make copies of various documents, including typed material for grant applications and all correspondence types for filing purposes.
  • Creates and designs flyers, adverts, emails, letters for business service and WIOA advertising.
  • Maintains accounts and grant balances within the accounting software.
  • Maintain and monitor WIOA budgets for Career Service Provider and One Stop Operator.
  • Prepares program reimbursement claims for WIOA.
  • Performs other work as required.

Required Knowledge and Abilities

  • Knowledge of and proficient in Excel, Word, Adobe, Outlook and PowerPoint.
  • Knowledge of WIOA policies and procedures.
  • Knowledge of on the job training, incumbent worker training and consolidated business grants.
  • Knowledge of modern office practices, procedures and equipment.
  • Knowledge of the goals and aims of the South Central TN Development District.
  • Ability to type accurately from plain copy and from rough draft at a reasonable rate of speed.
  • Ability to understand and follow oral and written instructions.
  • Ability to assemble and bind various documents.
  • Ability to maintain records and files in accordance with established procedures.
  • Ability to establish and maintain an effective working relationship with the public or other employees.


Education equivalent to graduation from high school including or supplemented by courses in general office practices and experience in business informatics. Associates or Bachelors degree preferred.

District Long-Term Care Ombudsman (DLTCO)


Staff members in this class are under the general supervision of the Executive Director and the specific supervision of the Aging & Disability Program Director. The Ombudsman serves as a state-certified ombudsman to protect resident’s rights and to improve the quality of care and life for residents of long-term care (LTC) facilities.

Examples of Work Performed:

• Visit residents of assigned LTC facilities on a regular basis.
• Receive, investigate and attempt to resolve complaints made by or on behalf of LTC residents.
• Advocate on behalf of LTC residents in the community.
• Conduct in-service training for LTC facility employees and related staff.
• Provide technical assistance to residents and family councils.
• Prepare accurate and timely statistical reports and narrative documentation.
• Recruit, train and supervise a staff of volunteers.
• Perform other duties as assigned by the Director.


• Must possess an undergraduate degree from a four year college or university. An interest in social services, advocacy and related fields preferred.
• The equivalent of three years of full-time work experience with at least two years in aging, long-term care service, social services and/or advocacy, or related fields. We encourage those with comparable experience to apply, as comparable experience may be substituted at the discretion of the State of Tennessee Long-Term Care Ombudsman (SLTCO). Experience may be substituted for undergraduate education, as well.
• Pass a criminal background check by national, state and local law enforcement.
• Travel is required, must have reliable transportation with proof of liability insurance coverage of $250,000.

Preferred Qualifications:

• Volunteer recruiting and management experience. Outreach experience.
• Ability to engage effectively in problem solving and empower others to do so.
• Skills in advocacy and mediation.
• Experience /and/or education in gerontology or aging issues.
• Knowledge of federal and state regulations related to long-term care.
• Good written and verbal communication skills.
• Ability to establish working relationships with nursing home residents and their families.
• Experience in managing multiple activities while meeting deadlines.

*Due to federal regulations in the Older Americans Act, the chosen candidate can NOT have worked in a long term care facility (SNF, ACLF, RHA) within the past two years, as this is a direct conflict of interest with the program.

Mailing Address: Attention: Employment
101 Sam Watkins Blvd.,
Mt. Pleasant, TN 38474

Interested applicants may contact our HR Coordinator via phone or email:

Debbie McMullin

HR/Benefits Coordinator

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