Openings

Definition:

Staff members in this class are under the general supervision of the Executive Director and the Director of Aging and Disability and the specific supervision of the SHIP Coordinator.  The SHIP Volunteer Coordinator is primarily responsible for coordinating all of the volunteer program activities of the SHIP and SMP: Empowering Seniors to Prevent Medicare Fraud program.

Equipment/Work Environment:

The employee will operate a computer, calculator, fax and copy machines, and other modern office equipment.  The employee typically works indoors in an office environment and may sit or stand for long periods of time. The employee may be required to lift objects such as journals and reports up to 25 pounds.  The employee may be exposed to noise and foul odors.

Examples of Work Performed:

• Serve as primary contact for volunteers of the SHIP and SMP programs in the South Central District.
• Recruit, train, retain and recognize volunteers for the SHIP and SMP programs.
• Coordinate with civic organizations, non-profit agencies, senior centers, churches, etc. through phone calls, letters and presentations in order to promote volunteering.
• Maintain volunteer reporting system and prepare reports, as required.
• Plan and participate in events to inform the public about Medicare information, health benefits, consumer rights and protections.
• Provide education to ensure that Medicare beneficiaries and their caregivers are able to make informed health coverage decisions and understand related rights and protections.
• Complete required initial training sessions for new SHIP and SMP counselors and attend any continuing education training offered annually.
• Provide quarterly training sessions for SHIP and SMP volunteers.
• Participate in staff meetings, training conferences and conference calls, as required.
• Perform other duties as assigned.

Required Knowledge and Abilities: 

• Knowledge of special needs of the elderly and persons with disabilities and the functions of various agencies that serve them.
• Knowledge of federal/state guidelines governing Medicare and Medicaid, as well as supplemental insurance policies.
• Ability to exercise good phone etiquette.
• Experience in public speaking.
• Must enjoy working with and interacting with people.
• Knowledge of ability to operate office equipment and computer software systems, and communicate electronically through email and internet.
• Ability to communicate effectively, both orally and in writing, to express ideas clearly, concisely and convincingly.
• Ability to evaluate situations and make decisions.
• Ability to establish and maintain effective working relationships with public and private agencies, as well as other AAAD staff.
• Knowledge of basic administrative and business management procedures.

Qualifications: 

High School Diploma or equivalent is required.  Must be able to pass a criminal background check.  Must provide valid Tennessee Driver’s License and proof of vehicle insurance with at least $250,000 limit of liability coverage.

Definition:

The Economic Development Specialist provides essential support to the CDC Loan Officer, assisting with SBA 504 and commercial loan applications while ensuring efficient loan management and compliance. This role is responsible for tracking borrower requirements, maintaining financial reconciliations, managing loan payments, and supporting loan board committees. The Economic Development Specialist collaborates with the Finance Department on audits, invoicing, and budgeting, contributing to the overall success of the organization’s financial operations.

Equipment/Work Environment

The employee will operate a computer, calculator, fax and copy machines, and other modern office
equipment.  The employee typically works indoors in an office environment and may sit or stand for long periods of time. The employee may be required to lift objects such as journals and reports up to 25 pounds.  The employee may be exposed to noise and foul odors.

Key Responsibilities:

• Work with CDC Loan Officer to process SBA 504 and revolving loan applications.
• Prepare and assemble loan closing documents and loan files for revolving loan programs.
• Provide assistance and counsel to business owners and entrepreneurs in preparation of loan applications.
• Meets with various financial and public institutions during the review process.
• Manage the Economic Development department’s scheduling to ensure efficient operations.
• Maintain borrower tracking systems, ensuring timely submission of required documents such as tax returns and insurance verifications.
• Track UCC-1filings and complete amendments with Tennessee Secretary of State.
• Perform annual risk ratings for the revolving loan portfolio to include credit risk rating analysis using tax returns/business financial statements and borrower loan compliance review.
• Manage monthly loan payments, calculating principal and interest amounts, and coordinating ACH transactions with the Finance Director.
• Oversee revolving loan bank accounts and monthly financial reconciliations, providing monthly financial reports to the CDC Loan Officer.
• Organize and coordinate loan board committee meetings, ensuring compliance with Robert’s Rules of Order.
• Organize and coordinate annual loan board training conferences and economic lending conferences.
• Coordinate marketing efforts for loan programs, developing outreach strategies to promote services and attract applicants.
• Create marketing materials, social media content, and presentations to engage potential borrowers and stakeholders.
• Support Finance Department with scanning, filing and special projects as assigned.
• Coordinate independent and departmental financial audits as well as insurance audits.
• Provide organizational support for various agency conferences and events as required.

Qualifications:

• Strong knowledge of commercial loan operations, financial reconciliation, and risk assessment.
• Event planning, including organizing meetings and training sessions.
• Familiarity with audit procedures and compliance requirements.
• Excellent organizational and communication skills.
• Knowledge of the goals and objectives of the economic development program.
• Knowledge of the methods used in economic research, evaluation, development, and implementation of projects.
• Knowledge of grant writing.
• Ability to develop plans and reports.
• Ability to coordinate, collect, and analyze data from original sources.
• Ability to evaluate situations and make decisions.
• Ability to express ideas clearly, concisely, and convincingly, both orally and in writing.
• Ability to speak publicly and make presentations.
• Ability to establish and maintain an effective working relationship with the public and other employees.
• Ability to use a variety of software applications, including: QuickBooks, Microsoft Word, Excel, PowerPoint, Outlook, Ventures Lending software, Adobe Pro & Canva Visual Suite.
• Ability to multitask across different departments/programs at SCTDD.

Must be able to pass a criminal background check and provide a valid Tennessee Driver’s License and proof of vehicle insurance, with at least $250,000 limit of liability coverage.

Education and Experience Requirements:

• High school diploma or equivalent education, graduation from an accredited four-year college or university with a major in business administration, political science, planning or a related field.
• Experience in community development, governmental economics, or other related work of which some experience should have been in a management or administrative capacity.

Salary range: $45,00 – $55,000.

Definition:

Staff members in this class are under the general supervision of the Executive Director and the specific supervision of the Aging & Disability Program Director. The Information & Assistance Specialist (I & A) is primarily responsible for compiling a database of community resources and providing this information to the elderly and disabled consumers, and their caregivers, in the region.

Equipment/Work Environment:

The employee will operate a computer, calculator, fax and copy machines, and other modern office equipment. The employee typically works indoors in an office environment and may sit or stand for long periods of time. The employee may be required to lift objects such as journals and reports up to 25 pounds. The employee may be exposed to noise and foul odors.

Examples of Work Performed:

• Compile a database of all resources available in the region to assist the elderly and adults with disabilities.
• Establish procedures for continuous, regular updating of resource information.
• Provide comprehensive information, assistance and referral services on available resources for elderly and adults with disabilities, including long-term care resources, usually by telephone.
• Conduct initial screening to assess consumer’s needs and provide appropriate linkage to needed resources including AAAD assessment staff.
• Provide follow-up contacts to determine if consumer’s needs were met and if additional referrals are necessary.
• Maintain records of all calls and prepares specialized reports.
• Participate in staff meetings, training conferences and conference calls, as required.
• Perform other duties as assigned.

Required Knowledge and Abilities:

• Ability to utilize good phone etiquette and listening skills, problem solving and referral techniques.
• Ability to communicate effectively, both orally and in writing, within the office and with other social service agencies and the public.
• Knowledge of the needs of the elderly and persons with disabilities.
• Knowledge of and ability to operate office equipment and computer software systems, and communicate electronically through email and Internet.
• Knowledge of federal/state programs and local resources available for elderly and disabled persons.
• Ability to establish and maintain effective working relationships with public and private entities, and AAAD staff members.

Qualifications:

Prefer Bachelor’s Degree in social work, psychology, gerontology, sociology, nursing or related field, plus two years’ experience in the field of social work required. Must be able to obtain Certification for I&R Specialists (CIRS) according to the Alliance of Information & Referral Systems (AIRS) and obtain recertification every two years. Must be able to pass a criminal background check. Must provide be able to pass a criminal background check and valid Tennessee Driver’s License. Proof of vehicle insurance with at least $250,000 limit of liability coverage is required.

Interested applicants may contact our HR Coordinator via phone or email:

Christa Sinyard

HR/Benefits Coordinator
931-379-2902
Email Christa Sinyard